WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.

We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we're looking for? Read on and apply today.

We are looking for

Strong communication skills
Ability to Problem-solve
Stress Management
Multitasking

About the Role

This role is pivotal in designing, maintaining, and optimizing chat experiences for our clients, incorporating chatbots and ensuring seamless interactions. The Chat & Survey Specialist will also be responsible for building and monitoring surveys to gather valuable customer feedback, contributing to the continuous improvement of our client’s services.

Expected Qualifications

Bachelor’s degree in information technology or any relevant field.
Proven experience in conversation design; chatbot development, configuration, and management.
Familiarity with Salesforce and Five9 would be advantageous.

Major Duties

Develop chatbot scripts and define flow structures to ensure a seamless, engaging and user-friendly conversational experience.
Develop intuitive and delightful user experiences through UI and interaction design skills.
Communicate ideas using flows, mockups, and prototypes for internal teams and endusers.
Maintain a high-quality bar in every aspect of chat design, sweating the details to ensure excellence.
Utilize conversational design skills to define early-stage chat products.
Navigate complexity and identify innovative solutions to address real user problems.
Prioritize users' needs and strategic business goals, guiding your team through the process.
Stay informed about industry best practices and emerging trends to ensure continuous improvement.
Perform UAT and quality checks to ensure chat is running smoothly.
Work closely with AI/ML experts to integrate advanced technologies into chat interactions.
Explore technical opportunities to enhance chat functionalities through CRM integrations.

Salary Scale

The successful applicant will receive an attractive renumeration & benefits package.

Ready to Apply?

Send your CV and cover letter by electronic mail to resumes@wesolvecx.com with the subject line: “APPLICATION - CHAT & SURVEY SPECIALIST” no later than December 31st, 2023.