WeSolveCX is a full-service Business Processing Outsource (BPO) providing best-in-class solutions in call center service, consulting, digital marketing, and digital experience to companies in the Americas and the Caribbean. We are headquartered in Georgetown, Guyana, and employ approximately 400 people.

We have vacancies available and are looking for enthusiastic talent to join our team. Do you think you have what we're looking for? Read on and apply today.

We are looking for

Positive
Enthusiastic
Motivated
Professional Attitude
Ability to keep calm

About the Role

The Process Improvement Specialist supporst the execution of process improvement initiatives across all subsidiaries of ATNI and external clients. The incumbent will work closely with cross-functional teams to identify areas for improvement, develop action plans, and assist in the implementation of process improvements using standard industry best practices in process re-engineering and in accordance with WeSolveCX policies and procedures.

Expected Qualifications

Diploma in Business Management or related field
3 - 5 years’ working experience in process re-engineering, workflow and process digitization
Three (3)+ years of experience in project management
Six Sigma Certified (Green Belt Minimum)

Major Duties

Assist in designing strategies for digital transformation and process digitization through consultation with clients using focus groups, interviews, surveys, observations, etc
Assist in conducting a thorough analysis of the current state of business processes to produce a gap analysis of the roadmap of changes required to get to optimal efficiency.
Assist in designing detailed requirements for process improvement initiatives and collaborate closely with internal departments including ATN IT to drive implementation.
Assist in designing and conducting training for clients to operationalize process changes
Document policies, processes, procedures, and flowcharts for clients.

Salary Scale

The successful applicant will receive an attractive renumeration & benefits package.

Ready to Apply?

Send your CV and cover letter by electronic mail to resumes@wesolvecx.com with the subject line: “APPLICATION - WORKFLOW PROCESS IMPROVEMENT SPECIALIST” no later than September 29, 2023.