Customer Success Agent

You're positive, enthusiastic and motivated especially when dealing with frustrated customers. You know when to escalate across channels, and always keep a calm professional attitude.

Business Analyst

You're an analytics rockstar, paying attention to detail, creating dashboards using various tools and, from your analysis, provide meaningful feedback for the decision making process. You'll be working in the Analytics Department.

Quality Manager

You're an experienced leader, certified in Lean Six Sigma, can develop plans to recruit and motivate employees and improve process and product quality. You're an excellent communicator at all levels, extremely motivated, and change management is second nature.

Copywriter/Social Media Manager

You're a creative thinker and writer, love likes and engagement, and always have your eye on what's trending. You have experience writing content calendars and managing social media profiles and are an enthusiastic team player.

Trainer

You're a team builder with excellent time management, decision making skills. You're flexible in a fast-paced environment, with experience in training others for a BPO. You deliver training and build leadership confidently.

Workflow Process Improvement Specialist

You understand project management, process re-engineering and process digitization. You’re ready to jump in and detail requirements for process improvement initiatives. You’ll be attached to the Employee Experience Department.

Graphics Designer

The Graphic Designer will use a variety of tools such as Adobe Creative Cloud, software (InDesign, Illustrator, Photoshop and After Effects) CorelDraw, Canva, Figma etc to create designs that communicate the creative director’s vision and bring their creative vision to life.

Chat & Survey Specialist

You're at the helm of crafting engaging chat experiences and insightful surveys. Your expertise in chatbot scripting and user experience design ensures seamless customer interactions. Analyzing chat data and customer feedback, you drive continuous improvement in our services. Your innovative approach and proficiency in conversational design and survey tools make you pivotal in enhancing customer engagement and satisfaction.

Communication Specialist

You're the architect of our brand's voice and public image. Your storytelling captivates and connects, while your content, crafted with an eye on media trends, resonates across platforms. You're not just managing communication, but shaping our corporate identity and fostering lasting relationships.

Campaign Specialist

You craft and execute innovative marketing campaigns, aligning with sales and loyalty goals. Your analytical acumen guides campaign optimization, transforming data into actionable insights. Expertly handling SFMC and Datorama, you're pivotal in shaping compelling content and driving our marketing success

Business Development Executive

You drive new client acquisition and business growth. Skilled in market research, lead generation, and sales strategy, you play a key role in identifying opportunities and forging strong client relationships. Your expertise in analysis and strategic planning propels our revenue targets, while your ability to work under pressure and influence effectively makes you an invaluable asset to our team.

Digital Marketing Manager

You'll be the expert of the Marketing Cloud platform, shaping our digital strategy across B2C and B2B markets. Your role involves managing the digital aesthetic in line with our brand, staying ahead of industry trends, and overseeing the budget. You'll champion digital engagement and marketing efforts, supporting your team to surpass our goals. Your vision and leadership are crucial in driving our digital presence and success.

Head of Reporting & Analytics

You play a pivotal role in supporting strategy formulation and decision-making at the Executive level. With a focus on gathering business intelligence, you provide critical insights to address challenges and identify potential solutions. Your expertise includes presenting comprehensive reports in an easily consumable format, enabling informed decision-making.

SEO Specialist

The SEO Specialist creates and manages content for client platforms, reporting on SEO performance and providing recommendations for technical and on-page improvements. Proficient in all aspects of SEO, including local optimization and keyword monitoring, the specialist ensures effective and strategic website optimization.

Senior Project Manager

The Senior Project Manager is responsible for planning and managing all aspects of projects assigned with an emphasis of rapidly delivering change as prioritized by WeSolveCX Consulting & Delivery.

Training Manager

The Training Manager leads the day-to-day Training operations, providing all training support. For new staff, he/she provides training on procedures and program specific requirements

Payroll Specialist

The Payroll Specialist is pivotal in processing payroll and reports accurately and on time. This role involves maintaining confidential records, filing tax returns, and ensuring compliance with policies and regulations. Additionally, the specialist contributes to financial reporting for audits and budget development.